Contact Support
For help with your Amu account, evaluation or payment, contact our support team.
Email supportThis opens your email app. No message is sent until you send it there.
Do not send health details, screening answers or ESA letters by ordinary support email. Use your clinician's SimplePractice portal for clinical questions and documents. Amu support is not an emergency or crisis service.
Clinical appointments and documents
Clinical intake, appointments and any clinician-issued ESA letter are handled through SimplePractice. Amu stores your account, pet profile, billing records, preliminary screening result and whether a clinician has issued a letter. Health answers are processed in your browser; clinical messages and documents stay in SimplePractice.
After payment you complete intake and request an appointment in SimplePractice, where you see the clinician’s available times before you book, so you know the wait before committing to a date. Timing depends on clinician availability, your evaluation and applicable state requirements. A letter or delivery date is not guaranteed.
Read the service FAQ